Topple Yard — Support
Stuck on a level, lost your progress, or a purchase did not arrive? Start here — and if the answer is not below, email [email protected] and tell us your nickname and what happened.
Frequently asked questions
I got a new phone. How do I move my progress across?+
You cannot, and we are sorry — this is a real limitation rather than a setting you have missed. Your save lives in a file on your device and there is no sign-in and no cloud backup, so a new device starts a new game. The one thing that does carry across is REMOVE ADS: it is tied to your Apple ID, so tap Restore Purchases in the settings menu on the new device.
I bought REMOVE ADS but I am still seeing ads.+
Check which kind. REMOVE ADS stops the forced ads — the full-screen one between levels and the one when you come back after a while. It deliberately does not stop rewarded ads, the ones you tap to watch in exchange for extra balls, a free booster, or double rewards, because those are how you earn things without paying. If you are seeing a forced ad, tap Restore Purchases in settings; if it persists, email us.
I paid and did not get my coins.+
First, force-quit and reopen the Game — if a purchase was interrupted, it is re-delivered on the next launch. If the coins still have not arrived, email us with the date and the amount and we will sort it out. Do not buy it a second time.
Restore Purchases did nothing.+
Restore only recovers permanent items, which in this Game means REMOVE ADS. Coin packs and bundles are consumable — they are spent when you use them and cannot be restored. Also make sure you are signed in to the same Apple ID you bought with.
This level is impossible. Am I missing something?+
Two things usually help. Blocks are only destroyed by hitting the ground, not by the ball, so aim to knock the tower off the platform rather than to break it in place. And go for the load-bearing block low in the stack rather than the easy ones on top — the weight above it does the work for you. If a level genuinely cannot be cleared in the shots given, tell us the level number; that is a balance bug and we want to know.
How do I change my nickname or my avatar?+
Tap your portrait in the top-left of the home screen to open your profile, then use the pencil on the picture to change your avatar. If you need a nickname changed, email us — and please remember that your nickname, avatar, country and level are visible to every other player, so do not use your real name.
Why is the leaderboard empty or not showing me?+
You only appear once you have set a nickname, which the Game offers after you clear level 5. If you have set one and still do not appear, check your connection — the board needs one, though the rest of the Game does not.
How do lives work?+
Losing a level costs a life, and lives refill over time on their own. You can also get more from the shop or a bundle. Leaving a level from the settings panel counts the same as losing it, which the confirmation warns you about before you commit.
How do I delete my data?+
Delete the app first — that erases your local progress immediately and permanently. Then email [email protected] with your nickname and ask us to remove your leaderboard record. The order matters: your record is keyed to an anonymous ID only your installed copy holds, so if the app is still installed it will just write the record back on the next launch.
Does the game work offline?+
Yes. The whole game plays without a connection. Only the leaderboard and the daily gift need one.