NovaSwarm — Support
Need a hand with NovaSwarm? Most questions are answered below. If you are still stuck, email us and we usually reply within 1–2 business days.
Frequently asked questions
How do I restore my purchases?+
Open the in-game Settings and tap "Restore Purchases", then make sure you are signed in to the same Apple ID or Google account you bought with. Restoring re-activates the ad-removal upgrade on a new or reinstalled device. (In-game credit packs are consumable and are added to your wallet at the time of purchase.)
Will my progress transfer to a new device?+
NovaSwarm backs up your progress to the cloud automatically under an anonymous ID, so on most reinstalls it restores on its own. If it does not appear, give it a moment on the main menu while it syncs. Because the backup is anonymous and tied to your install, moving to a brand-new device may start fresh — email us if you need help recovering a profile.
I was charged but did not get my item.+
Purchases can take a moment to clear. First try "Restore Purchases" in Settings. If the item still does not appear, email us from the account you purchased with and include the date and what you bought, and we will sort it out.
How do I request deletion of my data?+
NovaSwarm does not require an account. To request deletion of any data associated with your device or your anonymous cloud profile, email [email protected] with the subject "Data deletion" and we will process your request.
How do I turn off personalized ads?+
On iOS, decline the tracking prompt when it appears, or turn it off later in Settings → Privacy & Security → Tracking. On Android, open Settings → Google → Ads and turn on "Opt out of Ads Personalization". You will still see ads, but they will not be personalized.
The game crashes or runs slowly.+
Make sure you are on the latest version, restart your device, and confirm you have enough free storage. NovaSwarm can shed particle effects on lower-end devices; if it keeps happening, email us your device model and OS version so we can reproduce and fix it.
How do I report a bug or suggest a feature?+
We love feedback. Email [email protected] with as much detail as you can (what happened, what you expected, your device and OS). Screenshots or a short clip help a lot.