Cloud Hoppers — Support

No. Cloud Hoppers has no login, so there is no way to move a save between devices. Your progress is backed up automatically, but the backup is tied to a random identifier stored on the device itself — installing the game on another phone, or deleting and reinstalling it, starts fresh. We would like to add save transfer in a future update.

The levels never run out. Each one is generated from its own layout recipe, so level 40 or level 400 is a real, repeatable stage — the same number always produces the same jumps — and a new one unlocks every time you finish the one before it.

Stars come from the coins you pick up on the run that reaches the flag, not from your time. Grabbing nearly every coin on the route earns three, most of them earns two, and a handful earns one. Your best result for each level is kept, so you can replay a level to improve it and you can never lose stars you already have.

Yes — the game over screen offers a Continue button that plays a rewarded video and puts you back on the platform where you fell. It is limited to two continues per level attempt, and it is entirely optional; restarting the level costs nothing.

Three ways, all free: finish a level and take the double-coins offer to bank the same amount again, tap the free coin chest on the main menu for 75 coins every 15 minutes, and replay earlier levels for coins you missed. Coins are only ever earned in game — there is nothing to buy.

No. Every character can be bought with in-game coins or unlocked by watching five rewarded videos for it, whichever you prefer. Your ad progress is saved per character, so you can stop at two or three and pick it up later, even on another device.

That is Apple's tracking prompt, and it only decides whether the ads you see are personalized. Choosing "Ask App Not to Track" changes nothing about the game — ads still work, they are simply not personalized. You can change your answer at any time in Settings → Privacy & Security → Tracking.

Never. There are no banner ads and nothing interrupts you while you are jumping. Full-screen ads appear only between levels, not for your first few level endings, and at most one every 90 seconds — every other ad in the game is one you choose to watch for a reward.

Yes, the whole game runs offline — levels, characters and coins all work with no connection. Your progress is saved on the device and quietly syncs to the cloud the next time you have a connection, so nothing is lost while you are on a plane or out of signal.

Settings → Reset Progress wipes your levels, stars, coins and characters on the device and clears the synced copy too — it cannot be undone. To have the stored save removed entirely, email [email protected] and we will delete it; deleting the app from your device also removes the anonymous account it was tied to.

Restart the game, and if that does not help, restart the device and make sure iOS and the game are both up to date. If it keeps happening, email us with your device model, your iOS version and what you were doing at the time so we can reproduce it.