Carve Flow — Support
Stuck on a level, lost your progress, or a purchase did not arrive? Start here — and if the answer is not below, email [email protected] with your device model and what happened. We usually reply within 1–2 business days.
Frequently asked questions
How do I play?+
Tap a shooter in the queue to send it around the belt. Each shooter hits the blocks of its own colour that face it, one per step. A shooter that still has ammo when it gets back waits in the dock — tap it to send it again. You lose only if a returning shooter finds the dock full, so keep a slot free.
Something is hidden underneath the blocks. What is it?+
Many pictures are wrapped in gift paper, ice or crates. Clearing that shell reveals the real picture underneath — sometimes a completely different one. Plan which colours to send first: some are only needed after the shell breaks.
This level seems impossible.+
Every level is checked by a solver before release, so there is always a way through. Try sending fewer shooters at once so returning ones have a dock slot, and keep the colours that are only needed later. Boosters help too: +1 Slot gives the dock an extra space, the Hammer smashes a shooter’s blocks for you, and Shuffle mixes up the queue.
I got a new phone. How do I move my progress across?+
Progress is saved only on your device and there is no cloud save, so a new device starts a new game. What does carry across is the no-ads part of REMOVE ADS, the Starter Pack and the No-Ads Bundle: tap Restore Purchases in Settings or the Shop, signed in with the same Apple ID or Google account you bought with.
I bought REMOVE ADS but I am still seeing ads.+
REMOVE ADS stops the full-screen ads between levels. It deliberately keeps the rewarded ads you choose to watch — for a revive, double coins or a free booster — because those are how you earn rewards without paying. If you still see a between-level ad, tap Restore Purchases; if it persists, email us.
I paid and did not get my coins.+
Close and reopen the Game — an interrupted purchase is delivered again on the next launch. If the coins still have not arrived, email us with the date and the pack you bought, and do not buy it a second time.
Restore Purchases did nothing.+
Restore recovers permanent items only — the no-ads entitlement. Coin packs, and the coins and boosters inside bundles, are consumable and cannot be restored. Make sure you are signed in with the same Apple ID or Google account you bought with.
How do the daily reward and the daily level work?+
Open the Game each day to claim the daily reward; seven days in a row build a streak that ends with a Hammer. Missing a day starts the streak again. There is also a bonus level every day that pays extra coins. Both follow your device’s calendar day.
How do I change my ad or privacy choices?+
Settings → Privacy Options reopens the consent form. On iPhone, tracking permission is under iOS Settings → Privacy & Security → Tracking.
How do I delete my data?+
Deleting the app erases your progress immediately and permanently, and a reinstall starts with a new random analytics ID. To ask us about data held by our ad, analytics or purchase providers, email [email protected] with the subject "Data deletion".
Does the game work offline?+
Yes, the whole game plays without a connection. Ads and purchases need one.