Blastorio — Support
Need a hand with Blastorio? Most questions are answered below. If you are still stuck, email us and we usually reply within 1–2 business days.
Frequently asked questions
How do I restore my purchases?+
Open the in-game Shop and tap "Restore Purchases", then make sure you are signed in to the same Apple ID you bought with. Restoring re-activates non-consumable purchases such as Remove Ads and the Starter Pack on a new or reinstalled device. (Gem packs are consumable and are added to your wallet at the time of purchase.)
Will my progress transfer to a new device?+
Blastorio backs up your progress to the cloud automatically under an anonymous ID, so on most reinstalls it restores on its own. If it does not appear, give it a moment on the main menu while it syncs. Because the backup is anonymous and tied to your install, moving to a brand-new device may start fresh — email us if you need help recovering a profile.
I was charged but did not get my item.+
Purchases can take a moment to clear. First try "Restore Purchases" in the Shop. If the item still does not appear, email us from the account you purchased with and include the date and what you bought, and we will sort it out.
How do I request deletion of my data?+
Blastorio does not require an account. To request deletion of any data associated with your device or your anonymous cloud profile, email [email protected] with the subject "Data deletion" and we will process your request.
How do I turn off personalized ads?+
On iOS, decline the App Tracking Transparency prompt when it appears, or turn it off later in Settings → Privacy & Security → Tracking. You will still see ads, but they will not be personalized — and you can buy Remove Ads to stop banner and interstitial ads entirely.
The game crashes or runs slowly.+
Make sure you are on the latest version, restart your device, and confirm you have enough free storage. Blastorio can shed particle and blast effects on lower-end devices; if it keeps happening, email us your device model and OS version so we can reproduce and fix it.